Privacy Policy
Last Updated: October 8, 2026
At FlixMate®, your privacy is our priority. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your data. By using FlixMate®, you agree to the practices outlined in this policy.
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily share when creating an account or using our features, including:
Name
Email address
Username
Profile preferences (e.g., streaming platforms)
Age confirmation (13+ or 17+)
Likes, ratings, and watchlist activity
We do not collect your full date of birth.
1.2 Automatically Collected Information
We may automatically collect:
Device type and OS version
App usage and diagnostic data
IP address and general location
Cookies or similar technology (where applicable)
1.3 Content Data
We collect data related to your in-app activity, including:
Posts you create
Comments
Feed activity
Movies and TV shows you add to your watchlist, including watch status (e.g., watching, completed, plan to watch)
Ratings and reactions (like, dislike, love, etc.) on content
Search interactions
1.4 AI-powered features
When you enable AI-powered features and use OpenAI-backed functionality, we collect the prompts, messages, and relevant recommendation context needed to generate responses. This can include relevant watchlist items, ratings, reactions, preferences, filters, recent conversation context, generated AI output metadata, and AI report content if you choose to report an AI response.
2. How We Use Your Information
We use your information to:
Create and manage your account
Personalize your recommendations
Filter content based on age-related restrictions
Display TV, movie, and streaming information
Improve app performance and features
Send verification emails and notifications
Provide customer support
Prevent misuse and maintain platform safety
Analyze usage to improve features
If you use AI-powered features, certain preferences or activity data may be processed only with your explicit permission.
3. How We Share Your Information
We do not sell or rent your personal information.
We may share limited data with trusted partners, including:
Cloud hosting & infrastructure (e.g., AWS)
Authentication and database services (e.g., Firebase)
Metadata providers (e.g., TMDB)
Email and notification providers
Analytics and performance tools
AI service providers and partners
These partners are contractually obligated to only access your data as directed by us, and as needed to perform services. They must protect it under strict confidentiality agreements.
We may disclose data if required by law or necessary to protect users.
4. Third-Party AI Processing and Consent
Use of these integrations is optional. We ask for explicit permission before sending prompts, messages, and relevant recommendation context to OpenAI for our AI-powered features. If you do not grant consent, or if you later revoke it, core recommendations, watchlist management, episode tracking, and subscription functionality remain available.
Provider: OpenAI is the third-party AI provider for our AI-powered features.
Data shared when enabled: Prompts and messages, relevant watchlist items, ratings, reactions, preferences, filters, AI report content when applicable, generated AI output metadata, and recent conversation context may be sent to OpenAI.
Processing route: Data flows from the FlixMate® app to FlixMate® cloud functions, then to OpenAI. The app does not call OpenAI directly.
Identity scope: We do not intentionally include your email address, identifying information, or payment details in OpenAI requests, but you should avoid typing sensitive personal information into AI prompts.
Revocation: You can turn AI Features off at any time by following our deactivation prompts.
Effect of revocation: OpenAI-backed features become unavailable or less tailored. You can continue using core recommendations, watchlist, and tracking features.
5. Age Requirements & Content Restrictions
FlixMate® is intended for users 13 years and older.
Users must confirm they are 13+ to create an account
Users must confirm 17+ to view mature content (R-rated, TV-MA, etc.)
Under-17 profiles automatically block mature content
We do not knowingly collect, maintain, or use personal information, as defined by the Federal Trade Commission’s Children’s Online Privacy Protection Act (“COPPA”) Rule, from children under 13 years of age, and no part of our Services is directed to children under the age of 13. If we learn that we have collected any personal information from children under 13, then we will promptly take steps to delete such information and terminate the child’s account.
6. Data Security
We use industry-standard security practices, including:
Encrypted data transmission
Secure database storage
Strict access controls
Continuous monitoring
No system is fully secure, but we work hard to protect your information.
7. Your Rights
Depending on your region, you may have rights to:
Access your data
Update or correct information
Delete your account or request data deletion
Opt out of personalized processing
Withdraw consent
If you are a California resident, the California Consumer Privacy Act (“CCPA”) and the California Privacy Rights Act (“CPRA”) provide you with the following rights: (i) the right to know what personal information we collect, use, disclose, and sell; (ii) the right to delete personal information we have collected from you; (iii) the right to opt-out of the sale or sharing of your personal information — we do not sell your personal information; (iv) the right to correct inaccurate personal information; and (v) the right to non-discrimination for exercising your privacy rights.
To exercise any of the rights described above, please contact us at support@flixmate.app. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.
8. Third-Party Content & APIs
FlixMate® uses third-party APIs, including The Movie Database (“TMDB”), to display movie and TV metadata.
This product uses the TMDB API but is not endorsed or certified by TMDB.
9. OAuth and Third-Party Account Connections
You may choose to connect your account with third-party services, using OAuth or similar authentication technologies. If you choose to connect a third-party account, we will request only the permissions necessary to provide the features you have requested.
Depending on the third-party service and the permissions you authorize, we may receive information such as your profile information, entertainment preferences, subscription plan or status, Watchlist plan or status, or other information that you have authorized the third-party service to provide to us. We do not receive or store your third-party account password through the OAuth connection.
We use information obtained through an OAuth connection to authenticate you, create or maintain your account, provide features you request, personalize your experience, and otherwise operate and improve the Services.
We will not access information from a connected third-party account beyond the permissions you authorize. The information we receive through a third-party connection may be stored on our systems and may be shared with service providers that assist us in providing the Services, subject to appropriate contractual and security protections.
You may revoke our access to your third-party account at any time through the settings provided by the applicable third-party service. Revoking access may prevent certain features of our Services from functioning. Revoking access through the third-party service does not necessarily delete information that we previously received. To request deletion of information we have already received, please follow our deletion procedures.
Where required by applicable law or by the policies governing a third-party platform, our collection and use of information obtained through that platform will comply with the applicable platform’s data-use requirements.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect new features, legal requirements, or service improvements. Updated policies will be posted here with a revised effective date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, reach out at:
support@flixmate.app